Thank you for visiting and shopping at Busy Books Australia.
Domestic Shipping Policy
Shipment processing time:
All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays and a dispatched from Kempsey on the Mid North Coast NSW.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates:
Shipping charges for your order will be calculated and displayed at checkout as per Australia Post postage charges.
Our Shipping costs and timeframes are based upon Australia Post’s guidelines and may vary slightly based on busy times of year, pandemics and your region.
- Standard domestic post within Australia – approximately 3-5 business days
- Express domestic post within Australia – approximately 1-2 business days
- New Zealand Tracked Post – approximately 7-14 business days
- America and United Kingdom – approximately 15-20 business days
- Rest of world – approximately 15-25 business days
Worldwide orders can also be sent express post via Australia Post.
Once the product leaves our hands we are not responsible for the postage service / delays.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Busy Books Australia is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Busy Books Australia is not liable for any products damaged or lost during shipping. If you
received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by Australia Post. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Busy Books Australia will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible via email, email@example.com
We will file a claim with Australia Post. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.